Shipping policy
Last updated: August 2026
Thank you for shopping with Hearthroot.
We are committed to delivering your order as quickly and smoothly as possible. Please review the information below regarding order processing, shipping timelines, and delivery expectations.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that during periods of high demand, promotional campaigns, or holidays, processing times may be slightly extended.
Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
United States
- Standard Shipping: 5–8 business days
International Orders
- Standard Shipping: 5–8 business days
Delivery estimates are provided as guidelines and may vary depending on:
- Destination country
- Customs processing
- Carrier delays
- Peak shipping periods
- Weather or unforeseen circumstances
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery destination
- Order size
- Selected shipping method
Any applicable shipping fees will be displayed before payment is completed.
Order Tracking
All orders include tracked shipping.
Once your package has shipped, you will receive an email with tracking details so you can monitor delivery progress.
Please allow up to 48 hours for tracking updates to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
additional shipping fees may apply for reshipment.
Delays & Lost Packages
Although we work hard to meet estimated delivery times, occasional delays may occur due to carrier operations or customs procedures.
If your package appears delayed or lost, please contact us and we will assist you in resolving the issue.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local handling fees depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us: